Refund Policies

 

generalistgo.shop is committed to providing excellent customer service and customer satisfaction. This page outlines our policies regarding refunds, resends, and returns.

⚠ All disputes must be submitted through the appropriate sales platform. Failure to do so may result in permanent account suspension.

What Qualifies for Refund, Resend, or Return

1. Order Delays

  • USA: Eligible after 45 days from departure
  • Brazil: Eligible after 110 days due to customs delays
  • Other Countries: Eligible after 100 days for certain shipping lines

Orders may be delayed due to pickup issues or incorrect addresses. Please check with your local post office before filing a dispute.

2. Orders Not Received

  • No refund or resend if tracking shows “Delivered”
  • A non-delivery certificate from the local post office is required if not received

3. Damaged Products

  • Full refund or replacement for severely damaged items
  • Partial refund for minor damage (e.g., small scratches)
  • No refunds for packaging damage caused by international shipping
  • Electronics claims must be submitted within 30 days

4. Incorrect or Missing Products

  • Full refund or replacement for incorrect items
  • Partial refund or resend for missing non-critical components
  • Size-related claims must include photos with measurements

5. Order Cancellations

  • Full refund if canceled before processing or shipping
  • No cancellations for customized or pre-order items once payment is completed

How to Submit a Dispute

  • Provide clear photos or videos of the issue
  • Include screenshots of complaints (showing name, date, and content)
  • Return the product if requested and authorized

Important Notes & Exceptions

1. Dispute Deadlines

All disputes must be filed within 7 days of delivery or the expected delivery date.

2. Force Majeure

We are not responsible for delays caused by events beyond our control, including:

  • Natural disasters
  • Epidemics or pandemics
  • Customs delays
  • War, unrest, or government restrictions

3. Shipping Method Restrictions

No disputes are accepted for non-trackable shipping methods.

4. Delivery Location Restrictions

Disputes may not be accepted for regions with known delivery limitations or high-risk areas.

5. Returns

  • Returns must be authorized in advance
  • Unauthorized returns will not be processed
  • Items must be returned within 30 days of receipt

6. Service-Based Products

Services such as packaging or photography are non-refundable once fulfilled.

7. Unacceptable Disputes

  • Change of mind
  • Product appearance expectations without defects
  • Customs or force majeure delays
  • Incorrect address or wrong item ordered by the customer

Additional Information

  • No disputes accepted once an order is marked as Closed
  • No disputes for the following shipping methods:
    • PostNL
    • Electric PostNL
    • CJPacket EUB
    • CJPacket Postal Route
    • CJPacket Railway Economy
  • Returns are only accepted at designated warehouses
  • No refunds for low-quality service unless officially inspected
  • Expanded unacceptable disputes include odors, deleted tracking data, and customs-related issues

Need Help?
If you’re unsure whether your order qualifies for a refund or resend, please contact our support team:
support@generalistgo.shop